BDC KPIs: Key Metrics to Track and Targets to Set Your BDC’s show rate isn’t just a department metric — it’s the leading indicator of your dealership’s future sales performance. While most dealers obsess over closing percentages on the floor, the real profit opportunity sits in your appointment-setting operation. A well-run BDC can improve your … Read more
BDC Agent Training: Skills and Processes for Success Your BDC’s show rate isn’t just a department metric — it’s your dealership’s future revenue walking through the door. A well-trained BDC agent turning 25% of inbound leads into solid appointments will drive more incremental grosses than most of your advertising spend combined. But the gap between … Read more
How to Set Up a BDC at Your Dealership: Complete Guide Bottom Line Up Front: Your BDC’s Show Rate Is Your Dealership’s Future Your appointment show rate tells the real story about your store’s health. If you’re running 40%+ show rates from internet leads and your BDC is setting firm appointments with confirmation sequences, you’ve … Read more
BDC Scripts for Car Dealerships: Phone, Text, and Email Your BDC show rate determines everything. While most dealers obsess over lead volume, the real money sits in your speed-to-lead response and appointment conversion. A well-run BDC with solid scripts can turn a 12% show rate into 35%+ — and that difference pays for your entire … Read more
BDC Best Practices: Building a High-Performing Business Development Center Your BDC’s show rate predicts your store’s future better than any other metric. When prospects don’t show for appointments, your floor traffic dies, your grosses suffer, and your sales team starts chasing hat tricks on lot ups instead of working qualified opportunities. The best-performing stores treat … Read more
