BDC Scripts for Car Dealerships: Phone, Text, and Email Your BDC show rate determines everything. While most dealers obsess over lead volume, the real money sits in your speed-to-lead response and appointment conversion. A well-run BDC with solid scripts can turn a 12% show rate into 35%+ — and that difference pays for your entire … Read more
Improving CSI Scores: Customer Satisfaction Strategies That Drive Real Results The Bottom Line: Response Time Predicts Everything Your dealership CSI scores live or die on one metric most dealers ignore: first response time. Whether it’s a phone call, chat message, or internet lead, customers form their entire opinion of your store in those first few … Read more
BDC Best Practices: Building a High-Performing Business Development Center Your BDC’s show rate predicts your store’s future better than any other metric. When prospects don’t show for appointments, your floor traffic dies, your grosses suffer, and your sales team starts chasing hat tricks on lot ups instead of working qualified opportunities. The best-performing stores treat … Read more
Dealership Customer Experience: Creating Buyers for Life Bottom Line Up Front The metric that predicts everything else: First Call Resolution Rate. When your BDC can answer a customer’s core question and advance the deal on the first touchpoint, you’ll see your CSI scores climb, retention rates jump, and referral volume double. Top-performing stores hit 75%+ … Read more
